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For the last three years, customer service functions, outreach and moderation of The Sacramento Press has been more than ably handled by Casey Kirk. Her thoughtfulness and consistency helped improve community engagement and civility. Now Casey is moving on to a fabulous new position outside our company.
From now on, Allison Joy Tritt will be the new community manager. She is taking the reigns of these very difficult functions. I’m writing because this transition will be smoother if we all remember to treat one another with respect on The Sacramento Press.
Our help will allow Allison to better support community contributors and conduct outreach to get accustomed to her new role. Plus, she will have the time to meet members of the wider Sacramento community in person rather than acting as a crossing guard on our site.
A little history
This position is very close to my heart because I held all of these responsibilities when we launched The Sacramento Press. It took me years before we launched to understand even the little that I do about our neighborhoods and all the amazing people who make life so great in Sacramento.
When Casey took over, her learning curve was shorter because she had the opportunity to learn as an intern at The Sacramento Press first. And even though it was a tough job, there were far fewer community contributors and commenters on the site. Plus, if you know Casey, she is infinitely patient in her customer service roles while being unbelievably efficient and hard-working.
Allison will bring her own personality and positives to the job, and she has been a community contributor herself. However, the job has evolved over the last few years, and she will not step in with years of experience moderating comments. This will not be easy.
So please help me welcome Allison by being civil and understanding if we make a mistake or two while she gets a feel for her new role.
As always, our support services are available by emailing email@example.com.